Refund policy

Last updated 2026-11-04.

Because our tools are digital files you keep as soon as they're delivered, here's how refunds work:

• If a file doesn't work (won't open, formulas broken) and we can't fix it within 7 days of you telling us, we refund you in full.
• If you bought the wrong tool or bought twice, contact us within 14 days of purchase and we'll refund or swap it.
• Outside those cases we don't usually refund digital downloads, but email us and we'll look at every request.
• Memberships can be cancelled any time from your Payhip customer account (Settings, then Subscriptions) or by emailing us. Cancelling stops future payments. We don't refund the current month or year already paid, except in the cases above, and files you've already downloaded stay yours.

Refunds go back to your original payment method through our checkout provider. Your bank may take 5 to 10 business days to show it.

To ask for a refund, email loonieledgerservices@gmail.com with your order email and the tool's name.